Corinium: Is Artificial Intelligence an opportunity or a threat for Analysts?

Corinium: Is Artificial Intelligence an opportunity or a threat for Analysts?

Driven by commoditization, the source of competitive advantage for many of today’s organisations has been reduced solely to delivering better and more consistent customer experience than their competitors. But when designing products, services and processes and transforming your organisation to deliver a consistently superior customer experience relies on data analysis, and faster and more accessible insights – what happens when artificial intelligence (AI) is able to match, or even surpass, the human data analyst in your team?

Corinium: How Artificial Intelligence is Transforming Customer Experience

 Corinium: How Artificial Intelligence is Transforming Customer Experience

Artificial Intelligence (AI) is transforming industries from healthcare to retail at a rapid pace. As one of the mass emergent technology trends set to revolutionise business over the coming years, AI poses a unique opportunity for businesses to delve further into data to understand, communicate and deliver...

Forbes: How Big Data Can Make Australasia Big Money

Forbes: How Big Data Can Make Australasia Big Money

Auckland-based software company Touchpoint Group recently announced its new AI program called Ipiphany™, aimed at helping enterprises gain deeper insight on the 'Why,' behind consumer behavior..."

Smithsonian.com: How Angry AI Will Train Telemarketers to Handle Angry Real People

Smithsonian.com: How Angry AI Will Train Telemarketers to Handle Angry Real People

"The robot apocalypse will come with the howling fury of an angry customer service call."

There's a special kind of zen required of those who work in customer service. Now, a company in New Zealand wants to design a computer program that can mimic the...

Popular Science: We've Made Machines Smart--And Now We're Making Them Angry

Popular Science: We've Made Machines Smart--And Now We're Making Them Angry

Phone calls to automated customer service lines inspire a unique brand of ire. Now a New Zealand-based digital marketing company is creating a robot that can mimic our uniquely human wrath in order to help companies better field calls from angry customers...

CMO: Machine learning project aims to find out what angers customers

CMO: Machine learning project aims to find out what angers customers

The project, which is being funded by Touchpoint, will use artificial intelligence on big data to better understand how organisations can improve customer experience.

A new artificial intelligence project aimed at identifying the brand behaviours and practices that irritate customers the most is being launched in...

Tech Times: Researchers Aiming To Build 'World's Angriest Robot': Prelude To Judgement Day?

Tech Times: Researchers Aiming To Build 'World's Angriest Robot': Prelude To Judgement Day?

Touchpoint Group, a New Zealand artificial intelligence company, is currently developing the world's angriest robot under the project name Radiant, after the supercomputer featured in the Foundation series of science fiction novels by author Isaac Asimov during the 1950s...