Pioneering cognitive analytics for enterprise
Fast. Impactful. Precise
Ipiphany™ is a cognitive analytics platform, exposing for human collaborators the critical underlying meaning, relevance and insight from previously undiscovered interconnections in structured and unstructured customer data. Substantiate and be able to connect easily and directly your KPI's with what customers really mean.
Unstructured Data Mining
Answer the question of what actually drives the fortunes of your organization. Mine every drop of structured and unstructured data together to expose the patterns and themes that underpin very specific and previously inaccessible insights. Use Ipiphany™ to shine the light on:
- Customer surveys
- CRM notes
- Chat transcripts
- Social Media
- Call recordings
Extract meaning not just keywords
Written and spoken communications contain high value information that is not typically found in other data sources. Ipiphany™ uses natural language processing and cognitive computing to understand what people mean - not just what they say. Ipiphany™ automatically discovers and extracts domain-specific concepts and the relationships between them.
Fast Automated Insight Discovery and Validation
Save time on endless coding and cross tabs in search of relevant insights. Eliminate the risks of human bias and error associated with manual methodologies. Identify your objective and in literally minutes watch Ipiphany™ automate the discovery of patterns across all combinations of your structured and unstructured data. See which ones impact your objectives the most profoundly.
Business User Friendly
Unlike other tools that are predominately 'analyst' focused Ipiphany™ exposes patterns that are easy for business users to understand interpret and communicate. Explain and illustrate key insights and root causes using relevant narratives extracted from spoken and written human communications recorded in your data. Promote understanding of insights and of their underlying patterns to accelerate decisions and actions.
Visualize and Explore Verbatim
A picture paints a thousand words and Ipiphany™ includes very effective visualization options such as heat mapping to make it easy for users to understand, explore and compare the narratives, key themes and relationships that exist in unstructured data.
Ipiphany™ lets you understand the story behind the numbers.
Comparing Ipiphany™ to other analytical products and processes
Reporting and Dashboard tools
Text Analytics software
Data Mining software
|Target User:||Business Manager, Analyst||Analyst||Data Scientist||Business Manager, Analyst|
|Unstructured Text Data||✗||✓||part||✓|
|Processing / Analytics:|
|Text Analytics / Concept Extraction||✗||✓||part||✓|
|Natural Language Processing||✗||✓||part||✓|
|Automated Pattern Mining||✗||part||part||✓|
|Statistical Significance Testing||part||✗||✓||✓|
|Outputs / Usability:|
|Interface||Drag and Drop||API, Scripting, Query Based||Scripting, Console||Point & Click|
|Low User Effort||✓||part||✗||✓|